Frequently Asked Questions

A. Use the replay access page and verify the payment email address you used at checkout. After verification, you can see your recent English premium purchases.

A. Replay access is available for 60 days from the payment date.

A. Replay access remains available for 60 days from payment. If you still cannot open the result after verifying your email, please contact support.

A. The content may not be visible because of a temporary system issue or browser/device setting. Please submit a support request and include the payment email you used at checkout.

A. Because this is a personalized digital reading, refunds are not available once generation has started or the result has been delivered, except for duplicate charges, technical failure, or where required by law. Please contact support if a technical issue prevented normal delivery or access.